Design Business Clients: Communication & Management

Dealing with clients and managing their expectations along the way can often be the most frustrating part of design projects. Seasoned experts share advice for setting expectations with your clients, dealing with difficult situations, balancing creative control with client needs, and creating an experience that will make them recommend you for future design jobs. Dig in below and learn how to curate healthier relationships with clients from the start.

kirkwood-shuttertock_f

Asking the Right Questions: Crafting a Report Checklist

In the last few months, my graphic designer, Annie Riker, and I have spoken to hundreds of in-house designers about some of the work we’ve done to improve design at the National Parks Conservation Association, an opportunity that emerged following the response to my article in HOW Magazine, January 2013. One item that got...

negotiationshutterstockfeatured

10 Negotiation Strategies for Creatives

Design business consultant Ted Leonhardt provides an excerpt from “The Graphic Artists Guild Handbook: Pricing & Ethical Guidelines” – the 14th edition was recently released. These 10 negotiation strategies will help you make sure you’re getting a fair deal while also remaining in control during client meetings.     1. Build your own Virtuous...

Clients. Who needs ‘em?

Well, here’s the thing, you do. Unlike a design agency, you can’t choose your clients and you can’t fire them either. Let’s face it. You’re stuck with them. They came with the place and aren’t going anywhere. And because your stakeholders are only an elevator ride or maybe a cubicle away, there are a...

Erin Pheil at CFC 2013

Is your client in enough pain?

Earlier this month, we posted Part 1 of a blog post from Erin Pheil, a designer who presented an idea at CFC 2013 about the connection between the success of your projects and the pain your client is in to get it done. In part 2, Erin shares 3 questions you can ask a...