Here’s a piece by Ilise Benun explaining tips to make clients want to "bookmark" you for future projects.
Design Business Clients: Communication & Management
Joe Duffy: It’s All About the Work
As Duffy & Partners celebrates 30 years in the design business, founder Joe Duffy shares some of his secrets to finding success in this "crazy business."
Tips for Presenting Design Ideas and Concepts to Clients
Whether you have a brilliant design idea or a kickin' design concept, it won’t see the light if you can’t convince your client to bite. Use these 3 tips.
[Video] Do You Have “Chaotic” or “Clueless” Clients (or both)?
If you’re battling big egos and unfair deadlines, you’re not alone. But for freelancers, solopreneurs and small agencies especially, one bad client can mean big problems, draining your resources and even harming your carefully built culture. In this presentation, given at Ad Age’s Small Agency Conference (2014 in Austin), I identified 4 red flags to...
3 Tips for Successful Virtual Teams
Just because you've gone freelance doesn't mean you truly work alone. Here's how to set your virtual team up for success.
Designing Effective Meetings: Make Every Minute Count
Ticks and trips for graphic designers looking to make the most of everyone's time by creating effective meetings.
Asking the Right Questions: Crafting a Report Checklist
In the last few months, my graphic designer, Annie Riker, and I have spoken to hundreds of in-house designers about some of the work we’ve done to improve design at the National Parks Conservation Association, an opportunity that emerged following the response to my article in HOW Magazine, January 2013. One item that got...
The Solo Artist: When the In-House Design Team is You
If you’re the only graphic designer at your organization, you encounter unique challenges. Here are some tips for the solo artists out there.
Learn How to Manage Extremes in Creative Team Dynamics
As an in-house manager, you might find that it’s tough to determine the best fit for your team in a few brief meetings. Learn how to manage creative team dynamics with this new in-house tutorial.
How Giving Clients Options Can Make You a Happier Designer
We know that clients like to choose from a lot of options, but I was surprised to learn that providing a range of options to a client can also make for a happier designer. Chip and Dan Heath are two of my favorite authors–their books Made to Stick and Switch are required reading for...















