The Power Of No

Whitney Hess, a user experience design consultant in New York City, offers some thoughtful advice about when, how and why to say “no” as a creative professional.

When I’m incredibly passionate about something, I tend to be stubborn. And when I recognize a problem, I’m not one to keep it inside. As a result, I have had some situations with teammates and clients in which I have been rather abrasive with my delivery of a no. Fearful that I won’t be heard or understood, I have overemphasized my position to the point that people don’t hear what I said but how how I said it.

Having been made aware of this issue and given the opportunity to fix it, I can freely admit now that it was getting in the way of my ultimate goal—helping people. As practitioners in design and development, there are many common difficult situations in which we may find ourselves, and there are tactful ways to handle them. Perhaps you will recognize a few of the following.

via design work life

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