Booked Up: Secret SERVE-ice

Ken Blanchard’s and Mark Miller’s “The Secret: What Great Leaders Know and Do” (not to be confused with the spiritual book of the same name) is a straightforward tome on leadership couched in the fictional tale of a freshman executive who is mentored by the president of the company where she works. The crux of the coaching revolves around the SERVE model, an acronym that stands for Service, Engage, Reinvent Continuously, Value Relationships and Embody the Values, all values and behaviors that will serve any in-house team well.