Inside Track: Promoting Process

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Yesterday our production and studio managers here at Designer Greetings presented a detailed description of our production SOPs and file prep requirements. They also created a binder documenting everything covered during the meeting. This was a labor-intensive undertaking that has already paid off in so many ways.

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The task forced our managers to clarify processes even we were unsure about and build in improvements along the way. The presentation clearly communicated to the entire team just how serious the managers are about process and how important process is to our success. It showcased to the designers the toll their lax adherence to procedures takes on their coworkers and it gave me an opportunity to let the team know that we are committed to setting them up for success but that they would now be expected to meet my and the other manager’s higher expectations.

I can’t emphasize enough that every in-house team should create, document and communicate their SOPs. I saw it in action yesterday and it works.

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