INside Track: Scalability – Think Big, Act Big

You may be getting away with sloppy file archiving, ad hoc and undocumented processes and procedures and incomplete or nonexistent position descriptions and staffing structures, but as you grow, you’ll find you’ve set yourself up for a lot of pain at best or failure at worst.

Even if you’re a department of one, it’s essential that you think through, document and implement SOPs, file naming conventions, archiving policies and a sustainable staffing model. Not only will this prepare you to successfully manage growth, it lets your managers and clients know that you take the business side of your responsibilities as seriously as you take your design projects.

3 thoughts on “INside Track: Scalability – Think Big, Act Big

  1. Kate Russell

    Amen! We are going through growing pains and suffering from not having protocol set up as we advanced. Now, it’s a matter of retraining ourselves to use the protocols we have and to tweak the ones that no longer work.

    I can’t help but feel that if we had set up guidelines in the beginning, we wouldn’t have nearly the hassles and frustrations we experience at this point.

    Sure wish there were a manual somewhere about what works and what doesn’t as an agency grows!

  2. Andy Epstein


    I’d recommend “Talent Is Not Enough: Business Secrets For Designers” by Shel Perkins, “Design Management: Managing Design Strategy, Process and Implementation” by Kathryn Best, “The Basics of Process Mapping” by Robert Damelio and “The Corporate Creative”, a book I just published with HOW Books.