Tag Archives: client relations

breaking-up

Breaking Up With Design Clients

I love this episode of Solopreneur with Terri Trespicio in which she is walking through Boston in a blizzard extolling the similarities between break ups with romantic partners and with design clients. In this video, Terri speaks candidly about how difficult it is not to take the loss of a client personally and yet how...

WWYD….If A Client Had No Clue?

RED FLAG #2: NO CLUE We recently started a new series of blog posts — WWYD for What Would You Do — to make it easier for you to share what you’ve learned with your freelancing friends. Our first post was about 1 of many red flags we all come across: WWYD…if your prospect showed...

WWYD…If a Prospect Showed No Respect

New series: What Would You Do? (WWYD) RED FLAG #1: NO RESPECT The prospect calls out of the blue and when you answer, launches into a 15-minute explanation of their project. It’s an interesting one, with a robust budget that would be good for your portfolio. But the deadline is unrealistic, their tone borders...

Yes Virginia, amazing clients really do exist

My holiday season started out with some unexpected gifts. First, a designer I met at the Denver CFC in 2010 sent a new client my way and we did a small job together. A few days later, I sent my invoice and got an unexpected response: “Tom, we’ll be sending you a bonus. We...

Jill Anderson and son

How + Why I Let Go of My Biggest (and Most Demanding) Client

If you’ve ever wanted to fire a difficult (or abusive) client but weren’t sure how, the story of Jill Anderson, creative freelancer and web designer for designers, might help…. The relationships we have with our clients are one of the most important aspects of our creative business. Our clients’ happiness becomes our number one priority. The...