Tag Archives: dealing with clients

[Video] Do You Have “Chaotic” or “Clueless” Clients (or both)?

If you’re battling big egos and unfair deadlines, you’re not alone. But for freelancers, solopreneurs and small agencies especially, one bad client can mean big problems, draining your resources and even harming your carefully built culture. In this presentation, given at Ad Age’s Small Agency Conference (2014 in Austin),  I identified 4 red flags to...

2 Email Strategies to Calm the Inbox Chaos

I had a really interesting conversation yesterday with a couple of creative freelancers who were sharing with me their time management strategies. I was really surprised to hear that both of them are essentially moving away from answering email — not completely, of course, because that doesn’t seem possible quite yet. However, they both...