I've been reaching out to creatives lately to find out if there are times when they don't know what to say.
Troy Birdsong of Birdsong Creative has been getting this question often as "the digital age soars ahead." Here's his question:
Clients are asking for “source” files. With a new client I have the standard “proprietary process” that I’ve pulled from the Pricing and Ethical Guidelines book. I can usually get them to understand, but they aren't always happy.
However, with existing clients that I have long standing relationship with, it gets a bit stickier. I don’t want to offend them, but I also expect them to respect that line.
When asked for source files, I usually say “we don’t typically….” and explain the reason’s, but give them the files anyway for the sake of the long term relationship. Larger organizations that are used to dealing with creative agencies get it, but in this economy we’re dealing with smaller companies that don’t. Either way it’s awkward.
I feel like there’s more that I should be doing on the front end to derail this conversation before it ever arises.
Any suggestions for Troy?
Are there ever times when you don't know what to say?